Refund & Cancellation Policy
Refund & Cancellation Policy
Last Updated: February 12, 2026
OXHRM, a B2B SaaS platform operated by OX DIGITAL SOLUTIONS Pvt Ltd, aims to provide
a transparent billing experience for our clients. By subscribing to our services, you agree to
the terms outlined below.
1. Free Trial & Evaluation
- No-Obligation Trial: We offer free trials to allow users to evaluate the platform before committing to a paid plan.
- No Refunds: Since no payment is collected during a trial, refund policies do not apply.
- Data Retention: Upon the expiry of a trial, if a paid subscription is not initiated, trial data may be permanently deleted from our servers.
2. Subscription & Billing
- Billing Models: Subscriptions are available on a monthly or annual basis, with charges calculated per employee.
- Taxes: All payments are subject to GST as per Indian law, and formal GST invoices are issued for every transaction.
- Payment Processing: We use Razorpay to process all payments securely.
3. Cancellation Policy
- How to Cancel: You may cancel your subscription at any time through the in-product billing dashboard or by emailing support@oxhrm.com.
- Access Post-Cancellation: Upon cancellation, you will retain full access to OXHRM until the end of your current paid billing cycle. No further charges will be applied.
- No Prorated Credits: We do not offer prorated refunds or credits for mid-month cancellations.
4. Refund Policy
All sales are final. However, we may issue refunds under the following limited
circumstances:
- Duplicate Payments: If you are charged twice for the same billing period due to a technical error.
- Verified Billing Errors: If there is a discrepancy between your employee count and the amount charged.
- Service Unavailability: Verified cases where the platform was inaccessible for an extended period due to internal system failures.
Note: Annual subscriptions are strictly non-refundable once the service has commenced. Approved refunds will be processed back to the original payment method within 5–7
business days, as per banking standards.
5. Payment Failures & Disputes
- Account Suspension: Overdue or failed payments may lead to temporary account suspension or termination to protect system integrity.
- Chargebacks: We encourage customers to contact support to resolve billing issues before raising a bank dispute. Unjustified chargebacks may result in permanent account termination.
6. Contact Information
For any billing inquiries or refund requests, please reach out to: Email: support@oxhrm.com
