AI HR Assistant

Who the add-on is for

Teams that already have people and policies in OXHRM and want the chatbot the pricing page describes: employee queries, leave requests and policy information. It is not a Startup bullet. Startup remains ₹0 for up to 20 users with geo-fenced attendance, basic leave, the mobile app, self-service and email support.

A first-time SMB can stay on free HR software and never buy this card. A Growth buyer (₹1,999 per month, up to 40 users) already has 24/7 priority support as a plan item; the add-on is still a separate per-seat chatbot at ₹18 (regular ₹30). Extra users on Growth are ₹49. GST on the calculator is 18%.

IT and hybrid teams on the industry page are told that tasks and chat are optional add-ons and that OXHRM does not claim to replace engineering suites. This AI card does not change that. Team Collaboration Suite (₹10 per seat) is a different add-on.

Setup steps you can take from this site

1. Create an organisation at panel.oxhrm.com/signup and add people in Core HR so queries can attach to employees.
2. Store the policies you expect the bot to search. Core HR describes document management and self-service access to handbooks.
3. Turn on basic leave and a clock-in method first. The FAQ says not to treat the AI add-on as the first module you load.
4. If you only need human email support, stay on Startup. If you need plan-level 24/7 priority support, that is a Growth bullet, not this add-on.
5. Open the AI HR Assistant card on pricing. Use the listed ₹18 per seat per month (regular ₹30). Do not use a remembered discount.
6. For a walkthrough use contact, email support@oxhrm.com, or call +91 96678 22661. The site does not publish how many days it takes to load a knowledge base.

Related buying notes: FAQ, suite-shaped alternative, and payroll if salary is the next paid module rather than a chatbot.

How the chatbot sits next to support you already have

Startup email support is support@oxhrm.com. The phone on this site is +91 96678 22661. The contact page has a form and a demo request. Growth’s 24/7 priority support is a plan bullet for paid organisations. The add-on’s “24/7 instant employee support” is a chatbot feature aimed at staff questions, not a second billing entity. Invoices for the add-on still come from Eoxys IT Solution LLP through Razorpay, same as other paid OXHRM items.

Policy document search depends on documents you store. Core HR describes secure digital storage for contracts, policies and certificates. Self-service lets staff access company policies and handbooks. The add-on card says it searches those policy documents and a company knowledge base. This page does not claim it will invent a policy that is not in that store.

Escalation to the HR team is a listed bullet. Analytics and query insights are a listed bullet. Neither comes with a published accuracy rate or a “60% workload” figure on this page. If you need salary processing instead of a bot, that is Growth plus the Automated Payroll add-on. If you need face attendance, that is the Biometric Attendance card. Keep the three purchases separate on the pricing page.

Signup is panel.oxhrm.com/signup. The FAQ repeats that a demo is not required for the free plan. Use contact only if you want a walkthrough before you add this paid seat.